" Buyer" refers to the natural person who acts primarily outside his trade , and by
placing an order for Silky -Dream makes a bid for the purchase and supply of certain goods.
" Silky -Dream " is used in the following both on the natural or legal person who at
confirmation of order acceptance and order buyer sells the goods ordered , and the website from which
items presented and ordered .
On www.silky - dream.dk disclosed the essential characteristics for further information or questions
to existing information please send an email to Silky -Dream via Silky-Dream@egsgaard.eu
All prices are current and valid only on the day of ordering . Therefore there may be
All prices include 25 % VAT and other taxes .
The account information you enter when purchasing goods will be sent directly to PBS in encrypted form (SSL) which
only you and PBS can read . There is no one else sees or stores information about
you. For purchases with a credit card the amount is deducted from your account when the goods depart Silky -
Dream . There can never be deducted an amount greater than what you have approved the acquisition .
The risk of accidental destruction or deterioration :
Only at the time when the ordered goods have come into possession of the Buyer , the risk that the
ordered goods are destroyed or damaged due to accidental circumstances , to the Purchaser.
Silky -Dream provides 2 years of right warranty from date of invoice on manufacturing and material defects
( missing). This means that you either get it repaired or replaced, refund or reduction in
price, depending on the specific situation. Of course it is a requirement that the complaint is justified and that the defect is not caused by incorrect use of the product or other injurious behavior.
You must complain within " reasonable time" after you have discovered the defect . If you advertise
within two months after the defect is discovered, the claim is always timely . is
complaint is justified we will refund your (reasonable ) shipping costs .
If you have a complaint about your purchase, please contact (Anette or Henrik Egsgaard). If we fail to find a solution, you can file a complaint with the (Competition and Consumer Agency's Centre for Complaint Resolution, Carl Jacobsen Vej 35 2500 Valby, via www.forbrug.dk.) You can also use the European Commission's online complaint portal which, however, will primarily be relevant if you are a consumer residing outside Denmark. For complaint portal here: http: //ec.europa.eu/consumers/odr/.
The product sent to:
[ Silky - Dream, Kærvej 9 , 8722 Hedensted ]
When you return the product , please state what the problem is as detailed as possible . The invoice must
presented to Silky -Dream in the use of the claim.
Note We do not accept packages sent . COD or similar .
Remember that the product must always be returned in protective packaging , and get a receipt for shipment so that we can
reimburse your shipping costs .
Reports Customer Silky - Dream, the Customer has regretted his purchase within 14 days of delivery, Silky -Dream returns the amount received when we have received the product and verified that it meets the rules for withdrawal .
Right can only be exercised if the item is returned in the same condition and quantity.
The right of withdrawal lapses why if you use the product in a way that clearly impairs
the resell value .
If you regret your purchase , the goods must be sent to:
[ Silky - Dream, Kærvej 9 , 8722 Hedensted ]
The only cost you have when you cancel, postage to send the item back to us.
Note Goods returned UFRANCO or COD will not be accepted . When returning, please
use Post Denmark - no alternative package distributors. Since it allows you to track the item if
it should be lost during return shipping. You should send the product securely packaged - along with a
copy of the invoice and please write clearly that you wish to exercise their right of cancellation and that therefore you
want of a refund of the product price . We recommend that you send the product back to care package with Post
Denmark . You can also cancel your purchase by refusing to receive the shipment.
These return rules apply to all goods sold by distance selling to private individuals - it does not apply to products sold to
Delivery times :
Unless otherwise stated for the individual items are expected delivery within 1-3 working days .
Disclaimer and Warranty :
Silky -Dream has made it easy for you to get relevant information on other websites through links . These
websites are outside Silky -Dream 's control. Therefore, we can not be held responsible for the content
on these pages.
Details of the goods ordered from these sites are not included in the description of the goods ordered
Agreement between Buyer and Silky -Dream .
Seller is not liable for direct or indirect losses due to the ordered goods
come late to the buyer , or the ordered goods are defective when delays or defects
due Buyer act or omission or circumstances beyond Silky -Dream 's control, such as war ,
riots, civil commotion , fire , state interference , seizure , currency restrictions, labor disputes of
any kind including strike and lockout, or the like.
Silky -Dream gives no independent guarantee of the goods ordered and the buyer obtains only guarantees
the manufacturer shall issue to the Buyer .
Subject to change:
Silky -Dream reserves the right to change and update the rules and conditions that apply to this
website . It is therefore important that you keep yourself informed of any changes .
If you have further questions, you are welcome to contact our customer service at
email@example.com or phone (+45 ) 75 89 39 30
We encourage you to have your order number ready.
Children and young under 18 years
You must be 18 or older to act on www.silky-dream.dk - you are under 18, you must have the consent of your parents.
Silky-Dream@egsgaard.eu CVR. 34572577
Last Revised on 3/10/2014