Here are answers to many of the questions, that may arise in connection with the ordering and delivery of your goods. Click the link below to get answers. We hope you find the answer you want. Otherwise, you do not hesitate to contact us at info@silky-dream.dk
- How can I pay my order?
- What does it cost to get the products sent?
- How long does it take to get the products sent?
- Is it possible to pick up my item in a store?
- Is it safe to use my credit card with Silky-Dream?
- What if I receive a damaged products?
- What if I regret ordering a product?
- Can I return or exchange an item?
- Which personal information must Silky-Dream use?
- Have Silky-Dream products other than those on the website?
- Can I search for a product?
- What if I have questions about a product?
- How do I know if a product has been sent to me?
- Which browser is required to shop at Silky-Dream?
- Do I need cookies?
- How to carry out a purchase on your website?
- Problems with adding products to the cart?
- How do you use your gift card?
Payment
It is possible to pay with credit Visa, Visa Electron, MasterCard and paypal.
Shipping costs
All shipments from Silky-Dream are sent via PostNord and DAO. You choose whether you want to send your goods as uninsured general. letter. However, you should be aware that the letter is not insured or traceable and is sent at your own risk. If you choose letter, it can take up to 5 - 7 days.
The freight is calculated based on the weight, but can only be sent as a letter up to 100 grams, after that it can only be send as a trackable package.
When you order goods in the online shop, you pay a low shipping fee of only 35.00 kr.
Delivery
We always strive to deliver your order from day to day. If you order Monday-Friday before noon. 13:00, we will send as far as possible the same day.
If you order during the period from Friday after hours. 16:00 and on weekends, we will send as far as possible your items on Mondays.
All orders transmitted by PostNord.
Pick up items
It is not possible to pick up the goods at our address.
Security
Our Internet shop and payment solution is approved by PBS. When you pay by card at Silky-Dream, all your entered card data encrypted / encoded when they are forwarded to PBS - this means that no one can "intercept" your entered card data. For these transactions, we use a PBS-approved SSL solution (SSL = Secure Socket Layer) to encrypt / encode your entered card data. Encryption with SSL is used in the vast majority of Danish internet shops.
Payment by credit card, you are always protected against abuse. You have the option to refuse payment when you receive your statement. You have no deductible in the event that your card is misused in an Internet shop that uses SSL (Secure Socket Layer) in its payment. You are thus better protected than in the physical world where you have an excess of 1200 kr. When your credit card is abused using your pin code.
The data you submit in connection with purchases paid with credit card is encrypted (SSL) and it is only PBS that can read them. Neither Silky-Dream or others have the opportunity to read the data.
The amount of goods are deducted only when the goods are sent from Silky-Dream. There can never be deducted an amount greater than what you have approved the acquisition.
Defective or damaged goods
Should you be unfortunate enough to receive a defective product, please urgently inform us about this. This is done by sending an email to silky-dream@egsgaard.eu where you for the quick turnaround should state the order number, invoice number and a brief description of the error. We'll then contact you by. mail or telephone to resolve the issue. You have acc. købeloven duty to respond, within a reasonable time after the error was detected.
When you return a product to us, please enclose a copy of the invoice and a short description of the error.
As soon as we receive the item from you, we will take care of the matter and ensure that the product either will be exchanged or your money back.
Error Ordering
Should you mistakenly come to order a product you do not want please urgently send us an email at info@silky-dream.dk or call Tel.0045-53893930. We will then delete the unwanted item or order.
Returns and exchanges of goods
Do you want to return or exchange an item, you can return the item to us - indefinitely. It is assumed that the goods are returned to us in the same condition and quantity. The products should be returned in original packing.The product must be sent postage paid, which means that you have to pay the postage. When you return the goods, you can attach a copy of the invoice. We will refund the money or replace the goods the day after the goods are received at our warehouse. Unfortunately, it is not possible to exchange an item. If you want a different size or color, simply return your order. You then place a new order.
See also the Conditions. Here you will find the return form
Customer Information
When ordering items from Silky-Dream, recorded the information the buyer has delivered. This information is used as follows:
Personal information: Required information about your name, customer type, E-mail address and if possible. date of birth.
Address information: Used for shipping purposes related to the ordering of goods.
Contact information: Phone. Used to contact the buyer in connection with the processing of orders, which we can not get in touch via e-mail.
Information: Used execution of payment transactions
Silky-Dream will not disclose information to third parties in any respects. The data that the buyer gives up when there is creation, the customer shall be considered confidential and will under no circumstances.
Silky-Dream does not send unsolicited e-mails from the information beyond what appears from the above. Employees of Silky-Dream have access to this information. Newsletters etc. will only be sent to the buyer if there are signing up for this service on our website. Buyer may at any time opt out of receiving the newsletter. It will appear in the newsletter, how to opt out of this service.
When you buy from Silky-Dream registred your IP address and time of purchase. This information is used only in investigations of fraud, for example debit card.
All activities at Silky-Dream automatically recorded in a log. Logs are used only for anonymous statistical purposes (number of visits, hits mm.)
Have you bought an item at Silky-Dream, we have according to the Accounting Act obliged to keep this information for a minimum of 5 years. If you have never shopped with Silky-Dream, but is registered as a customer in the system, you can at any time request that we delete your data. This is done by sending an email to info@silky-dream.dk.
All of the above data is sent in the normal way, as opposed to transactions with payment cards, wherein the data is encrypted and sent through the secure server (SSL).
Assortment
At Silky-Dream will find a wide selection of silk products in many varieties and for the whole family. Is there a product you can not find in our online store, you are welcome to send an email to: info@silky-dream.dk.
We always try to help find the product you just are missing.
Search Option
In order to easily and quickly find what you are looking for, we have created a search engine that can search a variety of criteria. You can use the search engine by clicking on the little magnifying glass in the upper right corner or by using the tab Advanced product search at the top of the page.
Product question
You have questions about products, please send us an email at: info@silky-dream.dk. We keep ourselves as far as possible informed of all the products in our range, but there is a question we can not answer, we will try and get responses from supplier on the product.
Sending order
When your order ships you will receive an email from us confirming that the product is shipped.
Browser
Net Store is optimized for use with Internet Explorer 4 or higher, Chrome and Mozilla FireFox.
Should you expect to experience problems, we would like to know. In the tab "Contact us", you can send an email to us. Thanks in advance!
Cookies
This e-commerce system uses cookies.
The use of cookies is to make sure that you can shop comfortably from us. When you place items in your shopping cart, this information is stored in a cookie on your computer.
Cookies are used to enhance your experience on our shop. Cookies are also used to collect statistics for the purpose of improvement, optimization and marketing shop.
If your browser does not accept cookies, or you have turned them off, you can not act through our web store. You can see the rest of our website, but do not use the webshop.
You are of course welcome to make your order via e-mail.
What is a cookie?
A cookie is a small data file that is stored on your computer's hard drive. A cookie is not a program, and can not read or destroy data on your computer.
Only the site that placed the cookie on your hard drive can read the cookie contents again. A cookie can not be used by viruses or similar to do harm to your computer.
How to delete cookies on his computer?
In Internet Explorer 5.x delete cookies from the menu "Tools" -> "Internet Options" -> "Delete Cookies".
How to shop
To make a purchase on www.silky-dream.dk you through 5 steps.
Find the item you want and put them in the basket, then proceed to checkout.
Enter your personal information
Choose shipping / payment
Accept our terms
Tick that all information is correct and approve purchase
On www.silky-dream.dk can only order products through our website. If you have requests for items that are not on the page, please contact us.
When you shop with www.silky-dream.dk, agreements are made in Danish
You will receive a copy of your order confirmation email and may at any time log on to the page and revisit your order confirmation.
If you prefer to order by phone please call us at 0045-53893930, we tatster order, you receive order confirmation and pay by bank transfer.
Shopping cart!
If the items you put in the shopping cart 'disappear' it's probably because your computer is not set to accept the use of "Cookies", which means in practice that your browser does not remember what you enter. It just requires that you change your browser settings, this is not dangerous.
If you have anti-virus and / or firewall installed, can also be blocked for you to send information to Silky-Dream shop.
If you have further questions please feel free to contact us. mail silky-dream@egsgaard.eu or phone 0045-53893930
Gift Card!
To use your gift card:
There is free shipping on gift card so you can shop gift card full amount.When you are done shopping, you choose payment method 'online payment'. On the payment side, there is a field redeem voucher / gift card
Redeem Coupon / Gift Card
In this field, enter the number from the bonus code box on the gift card. Your order is now completed and can be sent off to us.
A gift certificate is valid for 3 years from the issue, and the card can not be exchanged for cash.