Definitions:Parties to the agreement
"Buyer" is applied to the natural person who mainly acts outside his business and who, when submitting an order for Silky-Dream, makes an offer for the purchase and delivery of certain goods.
"Silky-Dream" is used in the following both for the natural or legal person who knows
Order Confirmation accepts Buyer's order and sells the ordered goods, and about the website from which goods are presented and ordered.
Product Information:
At www.silky-dream.dk, the product's essential properties are provided, for further information or questions For existing information, an email can be sent to Silky-Dream via info@silky-dream.dk
Prices:
All prices are daily prices and are only valid on the day of booking. Therefore, there may be
price changes. All prices quoted are including 25% VAT and other taxes.
Payment:
The account information you enter when purchasing goods is sent directly to PBS in encrypted form (SSL) as it is only you and PBS that can read. Thus, no one else sees or stores the information about you. For purchases with Dankort or credit cards, the amount will be deducted from your account as soon as the item is shipped from Silky-Dream. You can never withdraw a larger amount than you have approved at the time of purchase.
The risk of accidental destruction or deterioration:
Only at the time when the ordered goods have come into the possession of the Buyer, the risk that the ordered goods will be destroyed or damaged due to incidental circumstances exceeds the Buyer.
Complaint:
Silky-Dream, according to the Purchasing Act, provides 2 years' right of complaint from invoice date on fabrication and material defects (missing). This means that you can either get the item repaired, exchanged, the money back or refusal in the price, depending on the specific situation. Obviously, it is a requirement that the complaint is justified and that the defect has not arisen as a result of an incorrect use of the product or other damaging behavior.
You must advertise within "reasonable time" after you have discovered the defect of the item. If you advertise within two months after the defect has been discovered, the complaint will always be timely. Is Of course, the warranty is entitled to your (reasonable) shipping costs.
If you want to complain about your purchase, please contact (Anette or Henrik Egsgaard). If we are unable to find a solution, you can file a complaint with (The Competition and Consumer Agency Center for Complaints Solutions, Carl Jacobsens Vej 35, 2500 Valby, via www.forbrug.dk.) You can also use the EU Commission's online complaint portal , which however will mainly be relevant if you are a consumer domiciled outside Denmark. You can find the complaint portal here: Europa Online Dispute Resolution
The item is sent to:
[Silky-Dream, Kærvej 9, 8722 Hedensted]
When you return the item, please indicate what the problem is as detailed as possible. The invoice must shown to Silky-Dream in connection with the use of the complaint.
Note! We do not receive packages sent per. demand or anything like this.
Keep in mind that the item must always be returned in proper packaging and receive a receipt for shipping so that we can refund your shipping costs.
Privacy Policy:
In order for you to enter into an agreement with us at www.silky-dream.dk, we need the following information:
Name
Address
Phone number
Email address
We make the registration of your personal information for the purpose of delivering the item to you.
The personal data are registered with Silky-Dream and are kept for five years after which the information is deleted.
When collecting personal information through our website, we ensure that it always happens when you submit your visit explicit consent so that you are informed of exactly which information is collected and why.
The Director and Silky-Dream Manager have access to the information that is registered about you.
The data manager at www.silky-dream.dk is Anette Egsgaard.
Information provided to www.silky-dream.dk is not disclosed or sold to third parties in any way, and we do not detect any personally sensitive information.
When registering for a newsletter, we will register your e-mail address. The email address does not pass on to others.
As registered with Silky-Dream, you are always entitled to object to registration. You also have Right to understand what information is registered about you. You have these rights
The Personal Data Act and inquiries in connection with this are addressed to Silky-Dream via e-mail info@silky-dream.dk
Cookies
At www.silky-dream.dk cookies are used to optimize the site and its
functionality, making the visit as easy as possible for you.
You can delete cookies from your computer at any time, depending on your browser.
If you have questions regarding your cookies, please contact Anette Egsgaard, info@silky-dream.dk,
Web Statistics
We use a web statistics at www.silky-dream.dk which means that a statistics system collects information that can provide a statistic of how many visitors we have, where they come from and where on the site it was left etc. The web statistics are only used for the purpose of optimizing www.silky-dream.dk
Returns:
Silky-Dream.dk gives you 365 days of withdrawal from the day you receive your goods. If you regret your purchase, Silky-Dream.dk will refund the amount received once we have received the item back and checked that it meets the cancellation rules (excluding shipping costs). If you choose to undo the purchase of a product after use, you warrant any deterioration of the value of the product due to the handling of the item other than what is necessary to test it in the normal way as you would otherwise do in a physical store . It is Silky-Dream, which determines the depreciation, which is based on the difference between the purchase price of the product and the price Silky-Dream will be able to resell the product for with that deterioration.
If you use your right of withdrawal and ship a product back to Silky-Dream, you as consumer are responsible for the item during the return shipment. If the package is broken during transport or getting lost, it is your responsibility. Therefore, Silky-Dream advises you to pack the product properly before sending it back to Silky-Dream. The product must be returned in original packaging.
If you have paid with Mastercard, it may take a while before the money is in your account.
However, the right of withdrawal does NOT apply to items we have marked as "specially manufactured" or "order item" as these are first taken from the manufacturer in China based on your order. This implies that we do not have the opportunity to grant a right of withdrawal on these goods, as return to the producer is associated with disproportionate costs. If we receive a message that you have regretted the purchase BEFORE we have ordered the goods from our supplier, it is of course possible to use your right of withdrawal.
We consider that you have consented to the limited right of withdrawal, if you order a product marked as "specially manufactured" or "order item" and have accepted our terms of trade when submitting your order.
The right of cancellation can only be exercised if the goods are returned in the same condition, wrapping and quantity as received. The product must therefore be left unused in the packaging you received it in, the product may not be used, altered or damaged.
The right of cancellation can only be exercised if the goods are returned in substantially the same condition and quantity. The right of cancellation therefore lapses if you use the goods in a way that clearly reduces the value of the product significantly. When purchasing our goods, the original packaging is an essential part of the value of the product. Therefore, always return the packaging with return to ensure that the conditions for exercising the right of withdrawal are met. If the packaging is missing or is damaged, you should expect a significant write-down of the value of the item. If the product is characterized by being used, scratched, dirty or damaged, you will not lose your right of withdrawal for that reason, but you should expect to pay for a material impairment. If the product is worthless, you are not entitled to your money back. Therefore, you should consider whether you will use your right of withdrawal in that situation. It may not be necessary to use the right of withdrawal for goods of low value, as you also pay the return fee yourself.
If you regret the purchase, the goods must be sent to:
[Silky-Dream, Kærvej 9, 8722 Hedensted]
You must bear the costs of returning the item yourself.
Note! Goods returned to UFRANCO or upon request are refused receipt. When returning please use GLS - non alternative package distributors. As it allows to trace the product should it be lost during return shipping. You should ship the item properly packaged - together with a copy of the invoice, and please state clearly that you wish to make use of the right of withdrawal and that you therefore wish to receive a refund of the item's price. You can also cancel your purchase by refusing the receipt of the shipment, but still inform the store that the purchase is regretted and no longer wishes to receive the item.
These return rules apply to all items sold as distance selling to private - it does not apply to goods sold to companies.
Return of goods:
If you wish to return or exchange a product, you can return the item to us within 365 days. It is assumed that the goods are returned to us in the same condition and quantity. The product must be returned in original packaging. Therefore, always return the packaging with return to ensure that the conditions for exercising the right of withdrawal are met. If the packaging is missing or is damaged, you should expect a significant write-down of the value of the item. If the product is characterized by being used, scratched, dirty or damaged, you will not lose your right of withdrawal for that reason, but you should expect to pay for a material impairment.
The item must be shipped freely, which means that you have to pay the postage. When you return goods, you can attach a copy of the invoice.
We will refund the money or exchange the item no later than the day after the item is received on our warehouse.
RETURN FORM CLICK HERE
Unfortunately, it is not possible to exchange an item. If you want a different size or color, simply return your order. You then place a new order.
Delivery times:
Unless otherwise stated for each item, the expected delivery time is within 3-7 business days.
Disclaimer and Warranty:
Silky-Dream has made it easy for you to get relevant information on other websites through links. These sites are beyond the control of Silky-Dream. We can not be held responsible for the content on these pages.
Information about the items ordered from such websites is not included in the description of the items ordered in the Buyer and Silky-Dream Agreement.
Seller is not liable for direct or indirect loss as a result of the goods ordered comes late to Buyer, or the ordered items suffer from defects when the delay or deficiencies due to Buyer's action or omission or circumstances beyond the control of Silky-Dream, such as war, insurgency, unrest, fire, government intervention, seizure, currency restrictions, labor conflicts of all kinds, including strike and lockout, or the like.
Silky-Dream does not provide an independent warranty for the items ordered, and Buyer only obtains the guarantees that the manufacturer issues to the Buyer.
Subject to change:
Silky-Dream reserves the right to change and update the terms and conditions that apply to this website. It is therefore important that you keep up to date on changes.
If you have any further questions, please feel free to contact our customer service at info@silky-dream.dk
We ask you to have your order number at hand.
Children and adolescents under 18 years of age You must be 18 years old to shop at www.silky-dream.dk - you are under 18 years of age, you must consent to your parents.
info@silky-dream.dk , CVR. 34572577
Senest revideret d. 30.03.2023
