Silky-Dream.dk Approved by Trust Ecommerce Europe
Ecommerce Europe Trustmark is a European initiative to stimulate cross-border online trading by providing better protection for consumers and merchants. Trust Ecommerce Europe is in principle a common European regulatory framework that online stores across Europe can endorse and are therefore bound to comply with this regulatory framework inevitably.
The advantage is that you, as a consumer in Europe, can safely place purchases in online stores outside your EU country, knowing that the online store you are trading in is required to comply with all applicable online trading rules, such as. The fact that the purchase is delivered on time is 100% genuine / original, providing support or assistance and the like.
For the online store it is valuable to communicate with potential customers that online shopping and customer care is very serious and is committed to making sure that the store between customer and shop is professional.
Here are some basic information about the initiative at this time:
- Trust Ecommerce Europe has pt. 25,000 online stores affiliated in Europe
- More than 10,000 online stores with national trustmark (in Denmark it is the e-mark and Silky-Dream.dk has committed to both Trust Ecommerce Europa and the e-label)
- Dedicated customer service support and complaint processing in relation to purchases
- All affiliate online stores are continuously monitored to maintain a real value in the Trust Ecommerce Europe initiative
This is how Trust Ecommerce operates Europa
Ecommerce Europe Trustmark protects you when you make purchases through an online store in another EU country and, for example, a problem or complaint situation arises. If you see Ecommerce Europe Trustmark at the online store that you visit, it means that the company has promised to work in compliance with the Ecommerce Europe Code of Conduct and to guarantee ethical standards in the digital market.
Should a case arise involving the purchase of their products and / or services, these companies with Trustmark will provide you with the option of filing complaints through the Trustmark Service Center free of charge if their own customer support has not been able to solve the problem within reasonable time.
In case of a consumer complaint, Trustmark Service provides a solution in simplicity. It allows you as a customer to make a decision in an easy and fast way. Trustmark Service Center gives you assistance in reaching an agreement with the company. If there is no solution to your complaint, it will not result in any legal consequences for you. You can subsequently seek legal assistance and you are free to otherwise proceed with your complaint by legal means.
Read more about your options on the official page of Ecommerce Europe Trustmark, which also contains a form for lodging a complaint, as well as a free telephone number