Exchange service when purchasing products Silky-Dream.dk
You always have 30 day return policy when you buy in our online shop. Even if you purchase an item on offer. If you buy silk products as a gift, simply type the gift of cautions field, so we put a barter mark on making the gift recipient may exchange the item for 30 days.
Write also cautions box if you would like us to pack your silk products in nicely.
Below we have listed the most useful information in fornindelse with the purchase, replacement and return of gifts.
Free gift wrapping
We pack of course your gifts beautifully into and bring prey mark on.
But we MUST know that it's gifts.
Write "gift" in the comments, notes, like what items are gifts and the gifts that were removed. want wrapped together - and also like, if we are going to and from the label on (it facilitates recognition, when receiving packets).
We will also gladly send gift purchase directly to the person / company who will receive your gift - only one shipment per. order. In this case, it is important that you select "shipping with delivery."
Swap Deadline
Both you and the recipient can send the items back, but I it is also possible to call and make an appointment for exchange in our showroom at Gl.Sole - and swap for something else or get the money refunded to the bank account.
Silky-Dream, Kærvej 9, 8722 Hedensted
Should money be paid receipt or bill allowed.
When exchanging or returning in the shop please fill out our return form by logging in here with the order number and email. See more info HERE.
We take trade mark on gifts and exchange in 30 days after the day you want to give the gift.
Please write in the comment box when to give the gift so that we can pre-date trade deadline.
Exchanges in showroom
EXCHANGE: If goods are purchased in the showroom or shop, and there are prey mark on - or invoice Allowed, we will exchange without any problems.
RETURN POLICY: If the items purchased in our physical store, MUST invoice allowed if money be repaid to the credit card or bank account. We pay money for your credit card or bank account because we do not have the cash lying in our showroom.
If money is desired return of goods purchased at our shop, you MUST remember to bring your invoice. The money will be returned to the card that was used by e-commerce. We may also exceptionally deposit money to your bank.
Exchanges in shop
Print return form here if you send anything back. A completed return form helps us to exchange quickly and avoid mistakes.
Send the item to us in unopened original packaging and unused. The product MUST be accompanied by a completed return form. You can print a return form here>>
RETURNS: Are your items paid by our shop, the money will be returned to the card where the money has been deducted. We may also exceptionally deposit money to your bank.
The cost of return shipping shall be borne by you as a customer. We recommend that you send the package back with GLS, and trace. It is YOUR guarantee if the goods do not reach us or damaged during the process.
Credit vouchers.
It is also possible to obtain a voucher instead of the replacement / return.
You get a one-time password sent containing your full return amount. The code can be used for purchases www.silky-dream.dk/en