Replace service at Silky-Dream.dk
You always have 30 days full return when you buy at our webshop. Also, even if you buy an item on offer, unless otherwise stated on the item. If you buy silk products as a gift, simply write a gift in the comments box, then we will put a swap that will allow recipients to swap the item for 30 days.
Also, write in the comments box if you wish we should pack your silk products nicely.
We have listed the most useful information below for purchase, replacement and return of gifts.
Free gift wrapping
Of course, we pack your presents beautifully and put a trade mark on.
But we must know that there are gifts.
Write "gift" in comments, please note which items are gifts and what gifts you may have. wish to pack together - and also if we have to put on and off labels (so it's more clear when you receive the packages).
We would also like to send the gift shop directly to the person / company who will receive your gift - only one shipment per. order. In that case, it is important that you choose "shipment with distribution."
Swap Deadline
Both you and the recipient can send goods return, and get exchanged for something else or get the money refunded to your bank account.
Silky-Dream, Kærvej 9, 8722 Hedensted
For replacement or return in the webshop you must complete our return slip by logging in HERE with order number and email. See more info HERE. .
We put a swap on gifts and swap for 30 after the day you will give the gift.
Please write in the remark when to give the gift so we can update the swap deadline.
Return and exchange of goods
If you wish to return or exchange a product, you can return the item to us within 30 days. It is assumed that the goods are returned to us in the same condition and quantity. The product must be returned in original packaging. The item must be shipped freely, which means that you have to pay the postage. When you return goods, you can attach a copy of the invoice and write whether you want the money back or the goods exchanged with another product. We will refund the money or exchange the item no later than the day after the item is received on our warehouse.
Print return slip here if you ship goods return. A completed return slip helps us to swap quickly and avoid mistakes.
Send the item to us in unbroken original packaging and unused. The product SHALL be accompanied by a completed return slip. You can print a return slip here>>
RETURN: If your items are paid through our webshop, the money will be returned to the card where the money has been deducted. However, we can exceptionally pay the money to your bank.
The cost of the return shipment is held by you as a customer. We recommend sending the package back with PostNord so that the package can be traced. It is your guarantee if the item does not reach us or is damaged on the way.
Credit vouchers.
It is also possible to get a proof of payment instead of exchange / return.
You will receive a one-time code that contains your full return amount. The code can be used for purchase at www.silky-dream.dk